1. Where is Dragon Boat House based out of?

Our office is located at 4650 Brentwood Boulevard, Burnaby, Canada.

2. Where do you ship?

We ship internationally. Select your country at checkout for shipping options and rates.

3. What payment methods are accepted?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.

4. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number to monitor your shipment's progress.

5. What is your return policy?

We accept returns within 30 days of purchase. Items must be unused and in their original packaging. Contact us for return instructions.

6. How do I contact customer service?

You can contact us through our contact page or email us at info.dragonboathouse@gmail.com.

7. Do you offer discounts for teams or bulk orders?

Yes, we offer discounts for bulk purchases. Bulk order discounts are applied automatically.

8. How do I care for my dragon boat paddle?

Rinse your paddle with fresh water after use and store it in a cool, dry place to maintain its condition.

9. Are there any product warranties?

Yes, our products come with a manufacturer's warranty against defects. Please refer to individual product pages for specific warranty details.

10. How long does shipping take?

Shipping times vary by location. Contact us for more information.